What is UAshine Return Policy?

You can initiate a return for most new and unopened items within 30 days of delivery
for a full refund. We inspect all returns; items must be returned in new or unused
condition with all original materials included with the shipment. We must receive your
returned items at our processing facility within 45 days of delivery. If the return is a
result of our error or defective product, we will refund the full cost of the merchandise
and shipping charges.

Are there any rules or exceptions to the return policy?

● Non-Returnable Items
Any item specifically marked as non-Returnable on the product page
will not be accepted for returns.
● Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect
items received may be returned without penalty. Your shipping charges
will be waived. When we receive your return, we will inspect the item
and issue you a refund. If the product is not found to be defective,
shipping fees will apply.

Can I get an exchange or replacement?

UASHINE does not offer exchanges on products.
Orders placed through uashine may request a return for a replacement in the
event of damage or defect.
We are unable to process replacements for all other international orders. If you need
a replacement, you must return the original item back to us and place a new order
for a replacement item.

How do I return my order?

To initiate a return on an international order, you must contact us within 30 days from
the date your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we will provide you with additional documentation (when
necessary) and instructions. We make the return process as painless as possible!

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